How to sell to local business? (Part 1)

Cold calling benchmarks and insights
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We’ve talked to more than 100 SMB tech companies. Cold calling remains one of the most effective channels to reach local businesses quickly, especially for transactional sales. Teams that succeed track their full pipeline—from pickup rate to talk time, meetings booked, and ultimately, closed deals.
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Typical conversion funnel

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• 1%–10% connection rate (calls that are answered)
  
• 10% booking rate from connected calls is considered strong
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Sample calling metrics from all kinds of companies

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• 60 calls per rep per day across a team of 8 reps
  
• 30 connected calls to book one meeting
  
• 8–10 calls required to reach someone live
  
• 4% connection rate equals roughly 18 calls to connect
  
• 100 calls to close one deal, assuming 30% connection and booking rates
  
• 1.5% overall demo rate from large call volumes
  
• 10% connection rate and 12% response rate typical for blended outreach (calls and email)
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Cold calling works especially well when you’re selling transactional products and can close by booking a demo.
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Email campaigns

Email campaigns can sometimes outperform cold calls when they are targeted and well-written. One effective tactic is to offer value first—such as featuring businesses on a blog, social media, or paying for their first ads—to build trust before initiating the sales conversation.

Zero-response campaigns typically point to problems with the lead list or misaligned messaging.

Top-performing teams mix outreach channels, combining email, cold calls, and sometimes even in-person contact to maximize effectiveness.
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Tools

Successful teams integrate seamlessly with modern sales tools. Your product should support workflows built around:

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Call automation

• Dialers and connect tools
  
• Common stacks include tools used by teams at platforms like orum.com and nooks.ai
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Email sequencing

• Tools like Instantly, Smartlead, and Apollo are often used for outbound email
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Lead enrichment

Enrichment tools such as Openmart are used to complete lead profiles and increase connect rates